Recently Hacked but Authenticators Sold Out?

#0 - July 8, 2010, 12:44 a.m.
Blizzard Post
I was hacked recently and lost everything on all my toons. Blizz has apparently restored some of my gear but I'm too scared to log on in case there's some keylogger on my machine that the virus scanners aren't picking up. Especially since the Bliz email said there's a limited number of times they will restore a compromised account (its only happened to me this once in about 4 years but if it can happen once it could happne again).

Only problem is that Authenticators on the Blizzard store are 'sold out', with no link to preorder one, no explanation of when there will be more. I live in New Zealand and my mobile phone isn't one of the ones listed for the mobile phone version, nor is my phone company.

I am very reluctant to risk logging on without one now - especially since the hackers who hacked my account put one on and basically locked me out; I would rather I was the one putting an authenticator on and locking THEM out.

How can I get one? How is blizzard sold out and when will they get more?
#5 - July 8, 2010, 2:17 a.m.
Blizzard Post
Unfortunately, Aitek, the physical Authenticators are currently out of stock. We are working to get more as quickly as possible so I'd encourage you to check the store on occasion.

http://us.blizzard.com/store/details.xml?id=1100000623
Q u o t e:


I live in New Zealand and my mobile phone isn't one of the ones listed for the mobile phone version, nor is my phone company.


I'm sorry to hear that your provider and phone isn't listed, more and more are being added all the time so hopefully you'll see it there soon.

https://us.battle.net/account/support/mobile-auth-download.html?rhtml=y

An Authenticator is a great way to add an extra layer of protection to your account but methods on checking your system and protecting your account work well too. Check out the following links for more information.

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

How to Identify Fake or Phishing Emails
http://us.blizzard.com/support/article/25133