#0 - July 6, 2010, 11:37 a.m.
Blizzard Entertainment <[email protected]>
Subject: Blizzard Store Order # - Placed 2010-6-26
Priority: Normal Date: Saturday, June 26, 2010 12:07 AM Size: 9 KB
Hello , thank you for shopping at the Blizzard Store!
World of Warcraft® Mount: Celestial Steed :
World of Warcraft® Pet: Lil' K.T. :
To use this key to activate the pet, simply follow these instructions:
1. Create a Battle.net account (or if you already have one, log in) at http://www.battle.net
2. Verify your e-mail address. (If you have previously verified your address, skip this step.) From the main Account Management page, click the 'verify this e-mail address' link. Then, check your e-mail account for a verification e-mail. Click the link in this e-mail to verify your e-mail address.
3. Return to the Battle.net account management page, then click on 'Code Redemption'.
4. Enter the above Pet Key in the code field.
5. Once you have successfully redeemed this code, you will be able use the pet in World of Warcraft.
NOTE: If you have previously chosen to gift your digital purchase, attaching this key to your Battle.net account will prevent the gift recipient from being able to redeem this key with their Battle.net account.
===========================================
Purchase Receipt
===========================================
Customer Name:
Order Date: 2010-6-26
Order #:
(1) World of Warcraft® Mount: Celestial Steed - $25.00
Game Key:
(1) World of Warcraft® Pet: Lil' K.T. - $10.00
Game Key:
Credit Card Number :
Credit Card Type :
Item Subtotal: $35.00
Tax: $0.00
Shipping & Handling: $0.00
Shipping Tax: $0.00
Grand Total: $35.00
===========================================
If you have any questions or concerns about your order, please contact us at:
Phone: Toll-free at (1-800-592-5499)
E-mail: [email protected]
Live phone support is available seven days a week, 8:00AM - 8:00PM Pacific Time.
Thanks for shopping with us!
Blizzard Customer Service
I checked all the links and they seemed legit, I even replied to the [email protected] and received this email in return.
[email protected]
Subject: Re: I didn't purchase these items :D
Priority: Normal Date: Thursday, July 1, 2010 9:36 PM Size: 4 KB
Ahoy!
I did want to first thank you for contacting us. I wanted to let you know that I
do not see the steed being purchased to your account. As such, it is possible
that these things can be gifted to other people. So, it is always a possibility
that one of your friends may have sent it to you? To be honest, I am not exactly
sure as to how or why this steed is showing up in your email. I really wouldn't
worry at this time, as again, I do not see any charges going through. I do
greatly appreciate your understanding though. =)
Mark B.
Customer Services
Blizzard Entertainment
http://www.blizzard.com/support
After this email I thought everything was resolved but a few days later I received this email:
[email protected]
Subject: Blizzard Support Customer Satisfaction Survey
Priority: Normal Date: Friday, July 2, 2010 9:36 PM Size: 3 KB
Thank you for contacting Blizzard Entertainment Support.
We hope that the information that was provided to you was helpful in resolving
your issue. Customer satisfaction is a top priority here at Blizzard
Entertainment, and we would like your feedback on the level of service you have
received. Your response would be very much appreciated.
Here is a link to the survey:
http://us.blizzard.com/support/survey.xml?i=MzMxMV5CZXRoaW5yaV5pbmdhbWVeM144MTQ0
MDM5OV5ob3NoaW5pbmdlbkBuYy5yci5jb21eMjAxMC0wNy0wMVQxODozMDo1NF4xNTI4OTYwOA%3d%3d
This link is uniquely tied to this survey and your email address; please do not
forward this message.
Thank you for your participation!
Bethinri
Blizzard Support
To unsubscribe this email address from all future Blizzard customer service
survey requests, please click here: http://us.blizzard.com/opt/support-survey/un
subscribe.xml?id=aG9zaGluaW5nZW5AbmMucnIuY29t
I filled the survey out and it appeared to be the legit one from blizzard.com. Shortly after this I received an email from:
[email protected]
Subject: Re: Blizzard Store Order
Priority: Normal Date: Saturday, July 3, 2010 9:28 PM Size: 6 KB
Thank you for reporting this email to us. No order appears to have actually
been placed and after investigating this issue it appears the email you received
was attempting to direct you to a fake site.
We have recently seen an increase in phishing attempts which pose a real threat
for account security. As a friendly reminder, many scams will ask you for your
password, which is something Blizzard Entertainment will *NEVER* do.
You may wish to review the following links for more information on phishing
emails:
- Types of Account Thefts: http://us.battle.net/security/types.html
- How to tell if the email you received is legitimate:
http://us.blizzard.com/support/article/30828
- Information concerning email scams, examples of phishing emails, and what
to do in the event you have received a phishing email can be found on the
Customer Service Forum here:
http://forums.worldofwarcraft.com/thread.html?topicId=965511383
Add a Battle.net authenticator to the account and receive an exclusive Corehound
pet! Information about this security device can be found here:
http://us.blizzard.com/support/article/BLIZZARDAUTH.
If you feel you may have responded to a phishing email, and are unable to access
the account, please contact Account & Technical Services. With proper
verification our representatives may be able to assist you in recovering the
account. Our contact information can be found at
http://blizzard.com/support/article/cs.
Jacob H.
Account and Technical Services
I guessed that they forwarded the email to the support department or something because I received a customer satisfaction survey shortly after this that also led to the legit blizzard website.
And just before I typed all this up I received this email:
Blizzard Entertainment <[email protected]>
Subject: World of Warcraft - Account Issue
Priority: Normal Date: Monday, July 5, 2010 11:54 PM Size: 7 KB
Greetings,
Thank you for contacting us with regards to the World of Warcraft account you are using. We have reviewed the account and were unable to find any restrictions which would prevent you from accessing the account or the game servers. If your account was suspended and your password reset, please try to log into the game client with the temporary password that was sent to you before accessing the account information page to change your password.
If you continue to have problems, please make sure that the servers are online by checking the World of Warcraft site at http://www.worldofwarcraft.com/. Please inform us if this issue persists so that we may forward it to our Technical Support Department. Alternatively, you may contact them directly at [email protected]. We apologize for any inconvenience this may have caused.
Thank you in advance for your time and patience. We appreciate your continued support of World of Warcraft.
Sincerely,
Polinkel
Game Master
Blizzard Entertainment
www.blizzard.com
-----Original Message-----
From:
To: [email protected]
Sent: 2010-7-6
Subject: account suspention
sending this email to confirm that my account suspension was an , so as soon as possible can you unfreeze my account? thanks
I didn't send any email to blizzard regarding an account suspension and my account has never been suspended.
I apologize for the long post, I'm just slightly concerned why I'm receiving all these emails. They don't appear to be phishing emails and I haven't clicked any links other than the reply to [email protected] (which appeared to be legit) and the customer support emails that were also legit links to surveys. I honestly could be making really large errors in deciphering these emails legitimacy, which is why I'm posting this extremely long thread.
Thanks in advance!
