Character flagged for rename? HUGE BUG.

#0 - July 5, 2010, 5:31 a.m.

So, I’ve discovered a weird bug with the server transfer/faction change system and the rename flags that are really causing me a lot of frustration. I did a server transfer and faction change today of my tauren druid, Ziia from Area 52 to Stonemaul. (these are on my other account - i am unable to post on the forums with my niia account for whatever reason.)

As is normal for server transfers, when my character was transferred to Stonemaul, the name had been changed to Ziiaxyz123 or some similar letter/number combination, and flagged for rename. No big deal – normally I would just rename immediately, but as I was doing a faction change and knew that it gave the opportunity to rename during that process, I figured I’d just wait until then and do everything at once rather than risk logging in and borking the whole process.

My faction change was processed, and I logged into my account – I deleted my level 1 alt which I had been using to hold the name Ziia, faction changed my druid from tauren to night elf, and changed my name from Ziiaxyz123 to Ziia. The system accepted the name and the faction change, and I figured I was good to go.

Except I’m not. The rename flag is still stuck on my druid as if my character still had the namexyz123 combination, despite being renamed with a perfectly acceptable name which I had just gotten from my level 1 alt prior.. so my choices are be unable to log until the flag is somehow removed, or give up my name and change it to something else.. something which I am really quite unwilling to do.

BUT IT GETS WORSE. The character I created the GM ticket on, in regards to this issue.. my longtime main, Niia, an 80 draenei priest.. is now also flagged for rename. The ticket was closed, and this character was flagged for rename, and my druid remains flagged as well. What is going on? Today is my birthday, and I want to scream. I'm locked out of not only not only my main, but my alt which i paid $55 to transfer over because of these rename bugs, and a gm who is apparently unwilling to read my ticket in full before making rash decisions like applying random rename tickets to longtime 80s with names who do not in the slightest break any naming rules (niia needs flagged for rename? really?) i dont get it. help please. :/ niia has been on the server and played witrh that name for quite some time, so i dont get what is occuring here..

Orlyia

#20 - July 5, 2010, 6:01 a.m.

Q u o t e:

but.. why when i made a gm ticket to fix this, rather than removing the bugged flag on my transferred character, they kept said flag, and then flagged my priest, niia, for rename as well? makes absolutely no sense..

Please check both these characters now, I am terribly sorry there was any confusion. I believe the GM thought you were wanting to use the 2nd characters name, which is why they flagged it so you could change it and switch.

The actual issue is caused by the very thing you were trying to avoid an issue by doing :)

Anytime you have multiple transactions on a character - like a faction and realm transfer - please do log into the character between steps. Do let us know if this isn't resolved for you and again, I am terribly sorry for any inconvenience.

Orlyia

#24 - July 5, 2010, 6:08 a.m.

Q u o t e:
My Warrior on Wyrmrest is experiencing this issue as well. I will be calling tommorow expecting resolution.

As for the GMs.

Please check your character now, Kainas. Same situation really, multiple transactions were the root cause.

Orlyia

#26 - July 5, 2010, 6:10 a.m.

Q u o t e:

thank you so much for the super speedy response! :) this quick fix made my night :P

may i make a suggestion that in the future you lock out characters from starting a faction change until they have completed the namechange from the namexyz123 combination to prevent these kinds of problems? would probably save you all alot of trouble. :P

There was a time you could ask for both of these at the same time, that indeed was changed and a warning message put up.

You can't do that any more from my understanding.

Again, I am terribly sorry about any confusion on this, I think the Game Master thought you were wanting to swap the names around and was trying to be accommodating.

Orlyia

#28 - July 5, 2010, 6:11 a.m.

Q u o t e:
Issue resolved! Thank you so much for the assistance Orlyia. And thank you for being the brave soul to work on the 4th of July.

Cmon guys, lets give her a good set of:

/hug
/applaud

=)

Oh, if all issues were this easy to resolve :)

You are most welcome, enjoy!