Xfer canceled, still charged :(

#0 - July 3, 2010, 9:26 a.m.

I was going to move a toon to another realm but I decided to hold off for now. I clicked cancel while it was still "pending" but I was still charged $25, can I haz meh monies back pl0x?

Seriously, will it be refunded later?

Aredek

#2 - July 3, 2010, 2:07 p.m.

We will not remove these funds from your account, Gnomestorm. When you attempt to make a purchase using a credit card, your bank holds the money until the purchase goes through and the money is withdrawn. If the purchase never goes through, the money is not removed and we must wait for your financial institution to return these held funds to your account; this process typically takes 5 to 7 business days and can largely depending on your bank. Keep an eye on your bank account and let us know if you still need our assistance after 5 to 7 business days have passed. :)

Best wishes.