Account hacked

#0 - July 2, 2010, 6:04 a.m.

hoka, so, i got hacked last month bad. first they just changed my password and sold all my stuff, then they did it again a week or so later, so i changed my password again, they promptly hacked me again and changed my email so i couldnt do anything. a few days later i called in and had my email reset. three hours after that the changed my email again. I canceled my payments and stopped trying with that account. now i have started a new account and i would like my old account info back so i can get my lvl 80 priest transfered to this account and an authenticator. his name was <removed>. please let me know what to do to get my priest changed to this realm, remember, i cannot get into the last account because they changed my email and there is no way for me to find out how to change it back or anything. If any other info is required please let me know.

thanks
jake

Orlyia

#2 - July 2, 2010, 6:21 a.m.

Aenguss, this account was locked up for your protection since it seemed the compromiser kept getting back into it. It's still locked at this point.

It's not going to do a lot of good to transfer anything if you still have malware or a security breach. That's how they keep getting back in, somehow they were getting your information.

Until that is found, they will KEEP getting your information, sadly - we see this far too often.

You need to find the source of this and make absolutely certain your system and email are secure - then contact Billing to get back into control, get your email changed, etc.

Billing and Account Services
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