Real ID, not working halp.

#0 - July 1, 2010, noon

I cant get mine to work, when ingame it doesnt show up as it should. Maybe im overlooking something.
Heres a screenshot: http://img37.imageshack.us/f/hmmme.jpg/

Orlyia

#1 - July 1, 2010, 12:04 p.m.

Q u o t e:
I cant get mine to work, when ingame it doesnt show up as it should. Maybe im overlooking something.
Heres a screenshot: http://img37.imageshack.us/f/hmmme.jpg/

Parental controls seem to be active on this account, Rhad.

You'll want to change or disable those for REAL ID to function.

Orlyia

#4 - July 1, 2010, 12:15 p.m.

Q u o t e:

Well I enabled the real ID on the parental controls, but being able to disable the completetly would be appecriated. Parental controls that is.

That is set to a completely different email. If you don't have access to that - giving Billing a call for further assistance may be best.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Orlyia

#6 - July 1, 2010, 12:32 p.m.

Have you looked at this control page?

https://us.battle.net/account/parental-controls/index.html

Orlyia

#8 - July 1, 2010, 12:42 p.m.

Q u o t e:

Yep, Dont see anywhere to just turn them off completetly, although i enabled realID and its working now

I'm not certain about that - unless there is an option in that interface.

This may need to be something Billing will simply have to assist with if you want it totally disabled.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]