Just caught somone hacking my account!

#0 - June 30, 2010, 6:33 a.m.

Girlfriend told me i logged in when i was sitting next to her. I ran to my computer to try to log on and password was changed. so I quickly changed my password again and logged on. When i logged on a level 1 orc rogue named Narshqq on Mok Nathal kept opening trade with me. I wish there was a quick way to contact blizz about such things but i reported it in game and of course support is closed for the night. Anyway thought i would share the info and beware of this. Second time my account was compromised in 3 days. No matter how much i change my password. Any suggestions to help me would be appreciated. Would love an authenticator but it cant get here fast enough to keep me safe even.

Orlyia

#11 - June 30, 2010, 7:19 a.m.

Indeed, it sounds like the source of this is still active. Changing your password won't keep them out for long if they can still obtain the new one.

Your email itself may also be compromised, that's not all that uncommon in these cases. Not only would I change THAT password from a known secure system, also check and make sure they haven't put a forwarding on it to ship them new information.

When you run your scans, make sure to have the launcher open with a bit of gibberish in the fields. Some infections don't 'wake up' till the launcher is active.

Adding an authenticator as an additional layer of protection is an excellent choice as well.