Am I Hacked? - Blue Tracker

#0 - June 28, 2010, 11:45 a.m.

I'm not sure if I've been hacked or not.

I was playing fine (2 year player now) and I have a blizzard authenticator attached to my account. I logged off, and attempted to get back on about 2 hours later. I typed my email adress fine, password fine, and my authenticator fine. "The information you have entered is not valid" and what not. I didnt think much of it, just thought I had a typo of some sort. Tried again, thought the same thing. Third time, not so much. Started to panic, and I rushed to battle.net and attempted to log in. Said "Invalid username or password". I wasn't sure if my password was changed, but just incase, I went to "password retrieval" at the bottom. I typed my email address, first name, last name, and secret answer. It said a password retrieval email had been sent, so I got kind of calm, went to that email, and I got nothing in the mail. ???
Have I been hacked even with a blizzard authenticator enabled? I armory'd all of my characters, and none were naked, so I figured maybe I wasn't hacked.. maybe the authenticator stopped working or something?

Help please!
Thank you

Orlyia

#2 - June 28, 2010, 11:54 a.m.

Not seeing anything right off the bat here.

Looks like you put this on, took it off just a few days later, then again added it back on.

It's a mobile, it could have become un-sync'd, they do that on occasion.

There should be an option in your setup to re-sync it. I'd give that a try.

Orlyia

#4 - June 28, 2010, 11:58 a.m.

Q u o t e:
It says I've got one "High Threat" virus. I'm attempting to remove it right now.
If my e-mail was compromised, wouldn't I be locked out of it? Or did they change the e-mail on my battle.net?

Doesn't appear this has been changed for some time.

Emails can be compromised in several ways - they can also get sneaky and put forwarding on them. That isn't always easy to see and being a well hidden feature of many email accounts, can often be overlooked.

If after scanning and cleaning - and resync'ing you still have trouble accessing this account, I'd get ahold of Billing for further assistance.

Billing and Account Services
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