Can a customer support rep clarify this?

#0 - July 5, 2010, 1:13 a.m.
Blizzard Post
An investigation of the World of Warcraft account has produced evidence that the computer(s) used to play the account are infected by a virus, Trojan or keylogger.

To protect your privacy and security, we have temporarily disabled the account for a 24 hour period.


An investigation of the World of Warcraft account <removed> has produced evidence that the computer(s) used to play the account are infected by a virus, Trojan or keylogger.


I received this email when I woke up this morning and I am confused as to what this means... so what you are saying is that someone has hacked into my account? Am I missing my items and gold? That type of stuff? Or was my account used to spam advertisements?

I am really lost at this, primarily because when I try to login I am given the message "Your account has been
suspended" but from what I get out of this email, it seems it is merely some sort of precaution... however what I am worried about, and what I would like a customer support to tell me, is does this affect my account in ANY negative manner? Am I removed from being able to get a beta invite? What does this mean? I have already began running virus scans and such but I just want someone to answer these questions.
#6 - July 5, 2010, 3:14 p.m.
Blizzard Post
Q u o t e:
I ran plenty of scans already... the account is back on now.
Can a GM just confirm to me that this isn't going to cause me to lose out on a beta invite?


You ran scans - did you FIND this?

There was malicious access into this account.