Account Compromised

Q u o t e:
I was notifed of my acccount being compromised by a fellow guild member. The account has had an authenticator placed on it so I cannot login to contact a gm. I have attempted to call billing services to have it removed but was notified that the call queues are full. Was notified by guild founder and admins that indeed my character was stripped and items from the guild bank have been taken. An email has been sent to [email protected] and I am awaiting their response. Was wondering if there are any other steps that may help this process aside from the basics of securing the computer etc. Is there any other way to verify account ownership as I cannot contact billing services.
Guild members have been proactive in this matter by notifying gm's ingame as well.

Indeed, they did report this, Arcanus. This is in process for a restoration investigation already, in fact, it's 2 days into the queue already.

The authenticator was also removed. If you try to access your account with the latest password that was sent, you should be able to get in. If the authenticator field pops up or is on screen, just ignore it and enter through it.

Did you find the source of this? That's very important. If they CAN get back in, they WILL be back.

This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109