Account hacked - Authenticator added

#0 - June 30, 2010, 1:28 p.m.
Blizzard Post
Got home from work and alot of items and gold gone. Plus one of the toons got deleted. I received a Core Hound Pup from in-game mail aswell.
#1 - June 30, 2010, 1:31 p.m.
Blizzard Post
Well, isn't that sweet of them, they've already taken this off themselves.

I just asked a new password be sent to you, Failsafe. You are going to need to make absolutely sure your system and email are secure. If the source of this isn't located, the chances of them coming back are VERY high.

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109
#3 - June 30, 2010, 1:50 p.m.
Blizzard Post
Q u o t e:
Thanks. I changed my password but it's going to take me awhile to get an authenticator as I'm currently situated in Hong Kong. Although I might possibly get one for my iTouch.

Also, is there any way to get the lost items back? Including my toon?


Once everything is sorted out, reporting this will launch an investigation for restoration, yes.
#5 - June 30, 2010, 2:56 p.m.
Blizzard Post
Q u o t e:
Do I report it in-game to a GM?


Yes, you can do it via an ingame petition - or you could send an email to wowgm@blizzard.com.