#7 - June 28, 2010, 9:11 p.m.
Q u o t e:
There are many threads about the horrible Blizzard Billing queue times. In fact, Blizzard is the only company I know that refuses to let its customers wait in a queue once call volume reaches a certain level.
Actually, that is precisely the problem; our hold queue is full, which is why incoming calls receive the message in question =(.
Q u o t e:
Anyway, the solution to this problem is to spam redial them for 5-60 minutes straight. So you dial them, and as soon as it says high call volume you hang up and redial. Some say Sundays are easier than others.
It's not idea, but that's probably the best method to use currently. This would also be a good time to review the following sticky, as it contains step by step instructions regarding how to navigate recovery:
Account Hacked? Security Issue? Look Here! http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1 Q u o t e:
Sorry it's not an easy or fast solution, but that's Blizzard customer service for ya.
We know things aren't ideal now, not by any stretch. We are working toward improvements on multiple fronts, and we appreciate your patience in the meantime.
We hope that the service you receive once you make contact with our staff is top notch, despite the wait.
