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ACCOUNT HACKED

Forum Avatar
Coarweli
#0 - July 7, 2010, 1:32 p.m.
Blizzard Post
WELL THE TITLE SAYS IT ALL I THINK IT'S PRETTY MUCH BULL#@%! THAT I PAY $15 A MONTH FOR THIS *!#%ING GAME AND NY ACCOUNT GETS HACKE AND ALL MY GOLD AND #@%! IS GONE FROM MY TOONS ITS FUNNY HOW IT HAPPENS WHEN I INSTYA DELETE EMAILS FROM BLIZZ SO HOW DO THEY GET MY ACCOUNT INFO SO HOW DO I FIX THIS NOW
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Orlyia
#1 - July 7, 2010, 2:04 p.m.
Blizzard Post
If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.
Forum Avatar
Orlyia
#3 - July 7, 2010, 2:48 p.m.
Blizzard Post
Q u o t e:
but the thing that really ticks me off is this battle.net crap because before this crap camealong i never got any phishing emails or anything like that and i just changed my password yesterday so i think it has to do with battle.net


No.

It has to do with malware on your system, a compromised email account, or you reusing the same password/ID combo elsewhere or falling for a phish.

Those are far and away the most common ways this happens, although not the only ones.