Hacked again plz help

#0 - July 7, 2010, 12:31 p.m.
Blizzard Post
hi blizzard ppl i have had my account hacked for the second time in a week and now they have put an authenticator on it and i cant get into it how do i get this removed thankyou
#2 - July 7, 2010, 12:44 p.m.
Blizzard Post
Q u o t e:
hi blizzard ppl i have had my account hacked for the second time in a week and now they have put an authenticator on it and i cant get into it how do i get this removed thankyou


You have got to find the source of this, Thoral or they WILL keep coming back.

Since they also reset your password once, I strongly suspicion they are into your email. I'd recommend not only a full security sweep of your system, but even setting up a new, unrelated email for your Battle.net account would probably be a good idea.

You should be able to get into the account with the last password you received.

This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109
#4 - July 7, 2010, 1:14 p.m.
Blizzard Post
Q u o t e:
i will try and set up a new email address and i am doing a full sweep of my computer and am waiting for a gm to discuss this but i would like to know if i can get my gear back as they have taken nearly everything


That is what the restoration investigation is for, Thoral.

We do try to help players to the best of our ability in this situation.