#0 - July 4, 2010, 2:25 a.m.
I was changing my characters faction but decided to cancel it but was still charged 30$, all I want is my money back or the faction change to go through.
Why is Blizzard always busy?
I was changing my characters faction but decided to cancel it but was still charged 30$, all I want is my money back or the faction change to go through.
#14 - July 5, 2010, 9:32 p.m.
Q u o t e:
Ive been trying to get a hold of billing support for 2 days now, but phone lines are always busy and they haven't responded to my e-mails.
I was changing my characters faction but decided to cancel it but was still charged 30$, all I want is my money back or the faction change to go through.
Unfortunately, we're always busy because there are a tremendous number of incoming calls. We recognize that this isn't an ideal situation, and we are working on various methods to reach our players more swiftly. In the meantime, you may find that patience, persistence and a ready finger on the redial button will help you get through.
Here's that contact information for your convenience:
- Billing & Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7am to 8pm PST
E-mail Support - [email protected]
If you are located in Australia you should use 1-800-041-378 if you cannot get through with the number above.
If you are located in Singapore you should use 800-2549-9273 if you cannot get through with the number above.
Latin American and International callers without access to our 800 numbers may use: (949) 955-0283
#23 - July 5, 2010, 10:22 p.m.
Q u o t e:
Given the same set of limited resources, the way to help more people would be to cut back in other areas. I don't really think that cutting off all restorations would be a great idea, but if the time and effort spent on restorations would be better spent elsewhere, then that's a very valid choice to make. No one likes to be told they can't have everything they want, but if support was less generous but more accessible, we might be better off for it.
That's one perspective, yes. Our goal is to reduce wait times without compromising the service that we offer though.
Speaking only for myself, I'd rather wait 5 days and actually get assistance with an issue, than wait 15 minutes and be told "tough luck". Of course, if you disagree, the best place to provide your perspectives in a constructive manner would be our Suggestions forum.