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Authenticator messed up.

Forum Avatar
Grafito
#0 - July 2, 2010, 10:39 a.m.
Blizzard Post
Dear blizzard.

It has been more than a week since i last sent you an email regarding an Authenticator problem i had.

Short story : I had to upgrade my Itouch OS and lost all the apps in there, Had computer trouble and had to delete all of the Itunes folders making me lose my old authenticator info. Now when i try to get into my account it will tell me "Code is incorrect", I lost my guild's LK down on 25 man thanks to this incident that is frankly out of my control. Blizzard please fix it now so i can go back to my raiding<3.

PS: I've tried "Syncing" The code and it wont work, I know its not my password or email since i've tried logging into the armory on my I touch and it will let me.

HALP1!!!
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Aredek
#5 - July 2, 2010, 2:18 p.m.
Blizzard Post
Q u o t e:


Well, they need to confirm that you are who you say you are.
On a hacked installed authenticator, they can see it was maliciously added so they can easily remove it.
On a correctly added authenticator, they need to confirm that you are you before they can remove it or it fails as a security device.

Also, they are very busy now,
You were most likely lucky to have the other issue during their slow times.


This is correct. Given that the Authenticator was added to your account legitimately, we must first verify your identity. This can be done one of two ways. Either you can call our Billing department during normal business hours, or you can submit a Terms of Use form (http://us.blizzard.com/support/article.xml?locale=en_US&articleId=21469) which requires you to submit 2 forms of identification.

Should you choose to call our Billing department, they can be reached using one of the following numbers:

Billing and Account Services
  • Email: [email protected]
  • Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

    Live Representatives are available every day from 7:00 AM to 8:00 PM PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283

Thank you for your patience.