#48 - June 30, 2010, 7:56 p.m.
Q u o t e:
just to let you know, this is a pretty chronic issue that has come up with the last patch. there are a couple of different solutions that you could try, like turning down your view distance a bit and trying to avoid dalaran. i doubt a reinstallation will help you much, as you'll likely see the problem once you patch the client. it is something that blizzard will need to address.
i know this doesn't help your current situation with the validation screens, however. :( good luck.
In regard to this - it's always a good idea to fully reset your user interface in the wake of a patch. Before you take the steps, it's a good idea to pull your Addons folder and save it in a safe location to simplify reinstalling them.
Q u o t e:
1) *IMPORTANT* Exit the World of Warcraft to your desktop by logging out of the game and exiting. If World of Warcraft isn't closed, then these steps won't have the desired effect.
2) If you used an "installer" for a custom UI, see if it has an "uninstaller" and use it.
3) Inside the World of Warcraft Program Folder, delete the "WTF," "Cache," and "Interface" folders.
4) Restart your computer.
5) Please do not reinstall Addons prior to testing the issue you were experiencing.
6) Make sure that you are using WOW.EXE or LAUNCHER.EXE to start the game. Please do not run any UI installers beforehand, as we want to eliminate them as part of the issue.
7) Upon launching the game, you should see the Intro cinematic movie and be prompted to agree to the Terms of Use. Once you authenticate past the login screen, the “AddOns” button should no longer be visible at the lower left corner of the character selection screen. Both points mentioned previously must hold true if you should complete the aforementioned steps correctly.
Before you reinstall your addons, your best bet is to make sure that they are each up to date. Some addons may have experienced changed functionality, and may not perform as they once did.
Now, with regard to logging in from Korea, that may be something for you to take up with our Account Services department. There may be some complexities at work that I am personally unaware of, and they would be best suited to advise you further on the subject:
Billing & Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7am to 8pm PST
E-mail Support - Billing@Blizzard.com
If you are located in Australia you should use 1-800-041-378 if you cannot get through with the number above.
If you are located in Singapore you should use 800-2549-9273 if you cannot get through with the number above.
Latin American and International callers without access to our 800 numbers may use: (949) 955-0283
