Account restoration. - Blue Tracker

#0 - June 29, 2010, 4:57 a.m.

Ok I have waited around 3-4 days in the queue since my account was compromised.
I called blizzard asking to take the authenticator off my account ( hackers authenticator ) they did.
They told me to make a ticket in-game to get my items/characters back so I have, the GM responded saying they will email me ASAP, yet I have no recieved no emails and it has been around 4 days.
I would like to know how long it will tank and where I am in the queue thanx.

Orlyia

#9 - June 29, 2010, 10:32 a.m.

Q u o t e:
I am curious if the time you have to wait for blizzard to take care of these issues, if they are crditing your account for those days you can not play. For some reason I doubt it because much like big companies they like thier money and dont care who gets it in the end as long as they get the $$. But I guess we will see since my wife was recently hacked.

Not usually, no, Darth. In most cases you CAN play. May not have access to specific characters while work is ongoing, but the account is typically accessible.

Orlyia

#11 - June 29, 2010, 11 a.m.

Q u o t e:
Orlyia uhmm, can you tell me if i'm in the queue and if im close on being restored?
Thanx :)

You do indeed have an open investigation, Runic, but it's only 1 day, 19 hours old. That's fairly fresh with the queues as they are at the moment so it will likely still be a few days before you hear from your Specialist.