Recruit a freind issues

#0 - June 29, 2010, 3:12 a.m.

I have been playing for almost 5 yrs my lady plays my account and we decided to get another account through the recruit a friend she has paid for the retail upgrade and months of service but yet we dont get the 300% exp i havent recieved my free month of game time nor have i gotten my mount... i have triedto contact blizzard on the phone and i think thats is just for show cause all u get is they are bizy try again later.... i went to the emails to try to get the issues resolved and all i get is emails back asking if i am satisfied with everthing but yet nothing has been done..... So i dont know what else to do this is crap on blizzards part and i didnt think it was this hard for the recruit a freind or the way blizzard has been handling this..... If someone chould answer and give me some help that will be helpfull. She has already almost leveled her toon to 50 and we got the account so we can play together but this is unreal.....

Server is elune
my maini toon is SpaderThugz
her main toon is SpadersLady

plz help us out

Vrakthris

#2 - June 29, 2010, 6:04 a.m.

It appears that you may have clicked the link in the Recruit a Friend invitation yourself, Zackiethugz. The Recruit a Friend trial account appears to be attached to this account, not the one that Spaderslady is on.

As far as I am aware as long as the account is newly created we should be in a position to help apply the Recruit a Friend link to the appropriate account. Unfortunately it looks like the account was originally created 5/11. We may still be able to assist you but it would be best to contact our Billing department directly.

As you may have noted we are experiencing a rather high call volume at the moment. I can only ask that you continue to try to get through, it is sometimes a matter of luck and persistence. If you receive the message indicated that we are unable to take your call due to high call volume hang up immediately and try again.

Office hours have increased recently to 7AM PDT to 8 PM PDT.

Good luck, Zackiethugz.