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Reset my iPod- Authenticator problems

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Hellbreak
#0 - June 28, 2010, 11 a.m.
Blizzard Post
I recently updated my iPod touch which wiped the thing completely, including the authenticator, I re-instlaled the authenticator now when I try to log in it says the invald password thing (even though I know it is about the authenticator)

How can I solve this?
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Orlyia
#1 - June 28, 2010, 11:01 a.m.
Blizzard Post
You'll need to contact Billing to have this removed so you can add your new one. When the serial number changes you've in essence got a 'new' authenticator.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283
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Orlyia
#4 - June 28, 2010, 11:04 a.m.
Blizzard Post
Q u o t e:
is calling them a must? can I just do it all by email, if so what information do I include?


Calling will be far faster. If you have the old serial number, it's not terribly difficult.

The phone queues can be challenging, but immediately retrying if you get the busy message seems to work to get into the queue for most folks.
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Orlyia
#7 - June 28, 2010, 11:08 a.m.
Blizzard Post
Q u o t e:
What are the Australian calling times?


All the times are based on Pacific Coast Time.

7 AM to 8 PM Pacific.