Crap, forgot to remove mobile authenticator

#0 - June 28, 2010, 6:54 a.m.

Had to restore my iphone and forgot to remove my mobile authenticator. Sigh

Can a blue remove it so i can my keychain authenticator back to my account?

Its this account im posting from, heelin on wyrmrest accord.

the current sreial is redacted

will check back to see if its even possible. no account compromise, just forgot to remove it from my account before downgrading from ios 4.0 back to 3.1.3 :(

Edited to correct subject, misspelled authenticator ha!

2nd edit to remove authenticator serial since blues can see edits

Orlyia

#13 - June 28, 2010, 9:13 a.m.

You will need to contact Billing to get this removed so you can add the new one. If you have the serial number, this process is usually easier :)

I just want to give you a word of caution on jailbroken iPhones. If your iPhone is jailbroken and backed up to your PC it is possible that malware can literally lift the entire thing and 'copy' it. That isn't a flaw in the authenticator, it's because jailbreaking removes the security precautions to prevent this from happening.

Orlyia

#15 - June 28, 2010, 9:27 a.m.

Q u o t e:

Yep, very remotely possible, but that would require my computer getting compromised tho. Im very peculiar about my computer, so much so friends dont even ask me if they can use it because im right over thier shoulder most of the time. Its not them i dont trust, its the internet i dont trust lol.

Anyways, ok, ty for letting me know its not any easy one like if you catch a compromise literally in progress.

One last question? When i emailed billing, i gave character, realm, mobile authenticator serial (the one i forgot to remove), and the serial from my keychain authenticator (in case they can see history, or needed it, etc), and i sent it from my registered email address. Was there anything else i should have included?

This would be quicker on the phone, but that does sound like everything they need. Done by mail, this will take considerably longer.

And yes, removing a 'legitimate' authenticator is a bit more challenging. That's primarily because they'd totally be circumvented if there was an 'easy' way to remove a good one :)