I'm done. - Blue Tracker

#0 - June 23, 2010, 7:07 a.m.

My account was compromised on June 10th. My account was partially restored on the 21st. Since then it was compromised again, and now I have a 3 day suspension. I have scanned my computer with various software displaying no viruses.

I have not visited any malicious sites and kept my computer clean. I have deemed that the exploit has been in no fault of my own. Whether it be faulty coding in Adobe Flash or vulnerability within World of Warcraft, I am blaming Blizzard for continuously patching this and not fixing it.

However, I concede the blame can be placed on myself as well as Blizzard. Chicken or the egg, it doesn't matter.

The bottom line is, I am paying for a service I am not receiving. Since I can not access my battle.net account because I still have an unauthorized authenticator attached to my account, I need the customer service on these forums to cancel my subscription to World of Warcraft on all accounts.

Orlyia

#2 - June 23, 2010, 7:22 a.m.

We cannot cancel for you, Chillax.

You'd need to contact Billing for assistance with that.

I'm not sure what you perceive can be done on our side if you continue to get compromised. Somehow, they must be re-obtaining your information.

Are you certain your email is secure? If you are positive you have no malware, that's the next most likely suspect.

Billing can also help with the authenticator and getting this in process for you if you wish to recover your account, however, if it continues to be compromised there is little we can do to prevent that if they keep obtaining your information.

Have you considered adding an authenticator to your account? It is no substitute for good security, but it will help keep them out of your WoW account.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

Orlyia

#9 - June 23, 2010, 7:30 a.m.

Q u o t e:
What's sad is that you responded with your ridiculously ignorant post before a blue did. What's even more disappointing is that Blizzard has resulted in authenticators to solve their problem. Also, a problem is that, once I ordered an authenticator, and my account partially restored, I have been compromised again and will probably re-enter the queue from the beginning, waiting even longer to retrieve my account, and get it restored, having not played the game in what will be a month of play.

Instead, I would rather be done with this game. I'm done. I don't want to give you any more money.

Securing your information is actually on your end, Chill. We provide the authenticators at cost (or sometimes less - a loss) to give our players another line of defense if they choose to use one.

To date, WE have never been compromised. It's important to find out where your security breach is even if you decide to no longer play WoW. The people that do this are thieves and won't blink at stealing other information they can use if they can - bank, credit card info, etc.

Orlyia

#12 - June 23, 2010, 7:34 a.m.

Q u o t e:
orlyia..sorry for asking this request but is there any update about my problem? im hitting the 11th day mark and just wanted a heads up if im in front of the queue line already..wanted to recover a old hacked account..called billing around june 12th and it is now june 22

thanks for any updates and news

You are at 9 days, 20 hours, Ayesoo. Investigations have been running about 10 days lately, may be a tad longer right now, with realms unavailable today - that impacted these being processed by a few hours.

Hopefully you'll hear from your Specialist soon.