Real ID, You forgot a feature.

#0 - June 23, 2010, 7:07 a.m.
Blizzard Post
I have two active accounts. I let my little brother play on one, and I play on the other. You guys removed the parental controls link for individual WoW accounts in Battle.net, and added it to the entire Battle.net Account.

How am I supposed to turn it off Real ID for one account, and leave it available for another?
#8 - June 24, 2010, 6:29 p.m.
Blizzard Post
Q u o t e:
Bump, I would like to know who to change parental settings for individual wow accounts.


The ability to manage Parental Controls for individual WoW accounts is no longer available, Restosham. As you've discovered, Parental Controls are now managed through Battle.net (http://us.blizzard.com/support/article/PCFAQ).

Now, if you and your brother are currently sharing a Battle.net account, and would like to explore the possibility of splitting that account, then I would encourage you to contact Account Services to discuss your options. Please note that Battle.net accounts may only be shared with one (1) minor child of whom you are a legal guardian.

Billing and Account Services
    Email: [email protected]

    Live Representatives Available 7 days a week, 7am to 8pm PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283


Also, one trick of the trade for calling in is to spam redial. It sounds silly, but it's actually quite a successful technique. You may receive a busy message when trying to call in. The reason you'd receive that message is when our phone lines are completely full. This means that all representatives are on the line with other customers and all "on hold" spots are occupied. The good news is that those "on hold" spots free up all the time. So, if you're willing to redial a few times, you're very likely to get through. :)



Edit: One more note! If you and your brother elect to split your Battle.net account, which would be advisable if you are not his legal guardian, please ensure that the Battle.net account that is set up for him is registered in the name of a parent or another legal guardian.
#12 - June 24, 2010, 6:32 p.m.
Blizzard Post
Good luck, Restosham! And please let me know if you have any further questions. :)