Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

Having problems with REAL ID what do I do?

Forum Avatar
Sugarcookie
#0 - June 24, 2010, 5:19 p.m.
Blizzard Post
So my fiancé and I share a battle.net account we each have different wow accounts though. We both have our own set of in game friends and IRL friends that play. However, when people add us on real ID and we are both logged in, we can not only read each others messages, but we are unable to invite different people from each other, and we are forced to share the same broadcasts and display name. Is this going to be fixed for family's that share battle.net accounts? Should I call the Blizzard hotline and try to see if they can separate our accounts so that we no longer share a battle.net? This has been a big inconvenience for us so far.
Forum Avatar
Syndri
#9 - June 24, 2010, 6:11 p.m.
Blizzard Post
Real ID controls are Battle.net-wide, so if you and your fiancé are currently sharing a Battle.net account, Sugarcookie, and would like to explore the possibility of splitting that account, then I would encourage you to continue your attempts to contact Account Services.

Billing and Account Services
    Email: [email protected]

    Live Representatives Available 7 days a week, 7am to 8pm PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283


Also, one trick of the trade for calling in is to spam redial. It sounds silly, but it's actually quite a successful technique. My guess is that you're currently receiving a busy message when trying to call in. The reason you're receiving that message is because our phone lines are completely full. This means that all representatives are on the line with other customers and all "on hold" spots are occupied. The good news is that those "on hold" spots free up all the time. If you're willing to redial a few times, you're very likely to get through. :)


Q u o t e:
I guess I'll also have to purchase another authenticator.


Not at all! An Authenticator can be attached to multiple Battle.net accounts. :)
Forum Avatar
Syndri
#11 - June 24, 2010, 7 p.m.
Blizzard Post
You may want to go ahead and send in an email to [email protected] in the meantime. While dialing in is usually the more expedient method, it certainly can't hurt to have that additional point of contact available.

I am very sorry that you are experiencing difficulties reaching, though, Sugarcookie. I hope that you are able to get through soon. In the meantime, please know that we are not satisfied with wait times either, and working to improve our players' ability to reach us easily and swiftly.