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Lost authenticator - what next?

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Marazzle
#0 - June 24, 2010, 1:07 p.m.
Blizzard Post
What do I say and do when I call? I restored my iPhone last night and forgot to remove the authenticator. Lo and behold it was not working. Luckily I wrote down serial #. do I just call in and have them take it off? I don't know how to verify this is my account otherwise. I've never called in and am worried I just lost my characters. I don't even know if I have to call in. Need some advice.
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Orlyia
#5 - June 24, 2010, 1:24 p.m.
Blizzard Post
Q u o t e:
What do I say and do when I call? I restored my iPhone last night and forgot to remove the authenticator. Lo and behold it was not working. Luckily I wrote down serial #. do I just call in and have them take it off? I don't know how to verify this is my account otherwise. I've never called in and am worried I just lost my characters. I don't even know if I have to call in. Need some advice.


Biling yes. Having that serial number should make this much simpler.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


You are most likely going to run into a message saying the lines are full. Please keep redialing quickly. Spots open all the time, that's probably the best way to get into the queue. That message is in lieu of a busy signal in an effort to get more information to our players. Some issues have other options.