#0 - June 23, 2010, 5:47 p.m.
Parental Control and Real ID Access
#5 - June 23, 2010, 10:26 p.m.
Q u o t e:
I am unable to access my parental controls, and believe this is why I am unable make use of the Real ID feature. Awhile ago I changed internet servers and therefore lost access to the email that my Blizzard accounts were linked to, I transfered the account link to my new e-mail, but apparently the Parental Controls are still linked to the now defunct e-mail. I tried to call by phone to Support, but the lines are full, I am unable to use the web based application because it calls for the use of hardware that I do not possess (namely a scanner). Is there another option for a way to resolve this issue?
Unfortunately, contact with Account Services is going to be the only method via which you can alter your existing Parental Controls email. It can be a challenge to get through into the hold queue because we're experiencing a very high volume of incoming requests. Please don't give up though; you may find that a ready finger on the redial button and patience will serve you in good stead.
Here's that contact information for your convenience:
- Billing & Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7am to 8pm PST
E-mail Support - [email protected]
If you are located in Australia you should use 1-800-041-378 if you cannot get through with the number above.
If you are located in Singapore you should use 800-2549-9273 if you cannot get through with the number above.
Latin American and International callers without access to our 800 numbers may use: (949) 955-0283