Billing issue. please read anyways

First and foremost, I understand that being a billing issue, this is not the place. However, I am currently living under conditions where my only phone access is pay by the minute and Blizzard's billing's hold times are excessive. Therefore, I'm hoping that a Blizzard emplyee both that cares about their customers as well as cares about preserving their company's image will take this information and forward it accordingly. Please keep in mind that I write this after alerting a billing SUPERVISOR of this situation only to receive no reply in a month's time.

For a while now, I have been paying for WOW time with a Visa gift card. A local retailer sells them in $30 denominations, which is exactly two months playing time. During this time, I learned of Blizzard's practice of testing new CC numbers by charging it $1 and then refunding the charge later. A practice that actually obstructed my gaming a couple times, but that's in the past.

More recently, I had purchased a temporary prepaid credit card. When I gave Blizzard the number on 5 May 2010, a $1 charge appeared on the account. This has yet to be refunded. Shortly thereafter, the issuing company had sent me the permanent card. That card had a different number for security purposes, but was tied to the same account. When I gave Blizzard the number on 15 May 2010, a $1 charge appeared on the account. This has yet to be refunded.

Since 15 May 2010, I have not changed any of my billing information. Yet on 7 June 2010, Blizzard charged my account for $1 yet again. This has yet to be refunded. Not only has it not been refunded, but this leads me to believe that this $1 charge will appear every month. Meanwhile, as stated, I've alerted a billing supervisor of this issue only to receive no reply in a month's time. I am aware that anybody within Blizzard's support staff can verify this.

No refund, trend continuing even when the automated precursor for it is absent, and billing supervisor not addressing it with more than ample time available... Guys, this is bordering on intent. Now I've been a steady Blizzard customer for over two years. It's been a bumpy ride, but neither of us wants for us to part ways like this. Please make it right. Thank you.