IPhone 4 and Blizzard Authenticator

#0 - June 25, 2010, 2:16 a.m.

Hello CS forum. I was one of those poor saps who waited in line all morning for a iPhone 4 and when I finally got it and brought it home to activate I forgot to deactivate the authenticator attached to my account. Currently I am locked out of my account due to this stupid move. How quickly after sending the email in will the authenticator attached currently be disabled so I am able to re-add the new serial number. I sent the email in around 4:08 EST. Thank you and have a pleasant day.

Vrakthris

#13 - June 25, 2010, 6:35 a.m.

Q u o t e:
The old phone was wiped clean :( I did this with 4 hours sleep in a 48 hour window so I was not that bright of a person. I hate how I have done this.

Unfortunately, Crios, the Game Master department is unable to remove an authenticator that may be on your account. Only our Billing and Account services could do so and only once you have verified that you are the registered user on the account.

Depending on the level of information you have available they may be able to while over the phone but in some cases we will require a particular form to be completed along with a copy of your ID. I believe the following form is the one required.

http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26361

For those of you who may still have the option Fenixphyre provided some instructions that may prove useful. Otherwise you will need to contact Billing directly.

Billing and Account Services

Live Representatives Available 7am to 8pm PST/PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

* Players in Australia should call 1-800-041-378
* Players in Singapore should call 800-2549-9273
* Players in Chile should call 1230-020-5554
* Players in Mexico should call 001-888-578-7628
* Players in Argentina should call 0800-333-0778
* All other international players should call: (949) 955-0283