~Ticket in Queue for 7+ days

#0 - June 25, 2010, 3:19 a.m.

To the Blizzard GMs,

Hi there! I submitting a ticket in game 7 days ago, and 5 days ago, it has been in escalated status.

Is there anyway I can find out on the progress coming along on assisting me to resolve the issue?

I would very much highly appreciate it! Thank you so much.

Respectfully,

Azium

Vrakthris

#2 - June 25, 2010, 3:55 a.m.

What you reported, Azium, requires a bit of investigation, much in the same way that a compromise investigation would. Unfortunately that means resolution times are similar as well.

Hang in there, Azium, we'll look into what happened and see what we can do.

Vrakthris

#4 - June 25, 2010, 4:12 a.m.

Q u o t e:

Edit: Also if the GM Specialist requires, I have several screenshots of him stating the rules etc and my rolls etc.

Thank you but unfortunately we are unable to use them, Azium. We are only able to use our own tools in such investigations but those tools are fairly thorough. Though I can not guarantee the outcome of the investigation we will take what actions are appropriate based on what happened.

Q u o t e:

Thank you very much for the prompt reply Vrakthris.

Hope you guys have a great weekend!

You do the same, Azium.

Vrakthris

#6 - June 25, 2010, 4:24 a.m.

Q u o t e:

Did you actually open a ticket cause someone didn't give you loot you "won"?....

Nope. Best not to speculate. :P

Vrakthris

#8 - June 25, 2010, 4:35 a.m.

Q u o t e:
we know what happens when we assume...

Someone gets to quote some tired old phrase?

>.>
<.<

<3

Vrakthris

#11 - June 25, 2010, 5:53 a.m.

Q u o t e:
7 days? i been in queue for 12 days going on 13th lol
just wanted to recover a old hacked account

Completely different matters, Ayesoo, yours as you said was an old compromised account that you are trying to recover. That requires a compromise investigation which is a different matter entirely.

Unfortunately, Ayesoo, it seems that your issue was resolved and an e-mail address was sent to the registered address for the account. It seems that this compromise took place a bit beyond the range of our ability to verify the loss and provide restoration. I'm sorry.