#5 - June 24, 2010, 8:11 p.m.
Q u o t e:
My question is this, is there any way to separate the two accounts or turn off real-ID on his account alone so I may still use it?
The ability to separate Parental Controls settings between accounts merged to the same Battle.net account isn't available at this time, but if you and your nephew are currently sharing a Battle.net account and would like to explore the possibility of splitting that account, then I would recommend contacting Account Services. Our representatives may indeed be in position to assist. :)
Billing and Account Services Email: [email protected]
Live Representatives Available 7 days a week, 7am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283
Also, one trick of the trade for calling in is to spam redial. It sounds silly, but it's actually quite a successful technique.
You may receive a busy message when trying to call in. The reason you'd receive that message is when our phone lines are completely full. This means that all representatives are on the line with other customers and all "on hold" spots are occupied. The good news is that those "on hold" spots free up all the time. So, if you're willing to redial a few times, you're very likely to get through. :)
