||| Really Need Advice From Blue |||

#0 - June 24, 2010, 1:55 p.m.

I was hacked a few days ago, and am in the process of fixing things up. I have sent two emails to billing regarding my issues. The authenticator that appeared on my account has been removed, and my account has been un-canceled after said hacker messed around and got it closed. Nothing was taken so that was good. I deleted the many characters the hacker tried to make. However, there is one problem that I have yet to have addressed.
I purchased WOTLK on my mac and had that game installed and was on a recurring monthly subscription. After regaining control of my account I saw that a TBC Trial had been downloaded on my account (Where most of the lvl 1 characters from the hacker were created). Since that trial expires in 3 days...will my WOTLK just be in use?? Do I have to re-purchase it? Since it's already downloaded on my computer I shouldn't have to re-install, correct? Thanks in advance for your time.

Orlyia

#2 - June 24, 2010, 2 p.m.

Q u o t e:
I was hacked a few days ago, and am in the process of fixing things up. I have sent two emails to billing regarding my issues. The authenticator that appeared on my account has been removed, and my account has been un-canceled after said hacker messed around and got it closed. Nothing was taken so that was good. I deleted the many characters the hacker tried to make. However, there is one problem that I have yet to have addressed.
I purchased WOTLK on my mac and had that game installed and was on a recurring monthly subscription. After regaining control of my account I saw that a TBC Trial had been downloaded on my account (Where most of the lvl 1 characters from the hacker were created). Since that trial expires in 3 days...will my WOTLK just be in use?? Do I have to re-purchase it? Since it's already downloaded on my computer I shouldn't have to re-install, correct? Thanks in advance for your time.

Did you ever actually upgrade your account with the CD keys that would have come with your expansion?

They shouldn't have been able to put a trial on an account that already was upgraded to that level. I'd just check your Account Management page to make sure that the full expansion has actually been enabled - if not, use your CD Key to do so.