#8 - June 17, 2010, 7:08 a.m.
Q u o t e:
and that message stays there most of the day even though a ticket is opened ...
Did you submit a petition from an alternate account, Estrallight? I only see two petitions open on your account.
One seems to be a report about multi-boxing, which is not generally considered a violation of our Terms of Use.
Botting vs. Playing Multiple Accounts Simultaneously (Multiboxing)
http://forums.worldofwarcraft.com/thread.html?topicId=3168405460&pageNo=1&sid=1#9
http://forums.worldofwarcraft.com/thread.html?topicId=9879768787&sid=1&pageNo=1#13
The other is BG /afk report. Though I appreciate your point that if you use the afk report feature that doesn't prevent them from joining another match after their debuff expires but you may be missing the whole picture. The system that was implemented by our Developers helps keep track of such reports and looks for overall patterns. You may not see immediate results from your use of the system, outside of possibility removing the character from your current match, but additional action can be taken based on the collected information including harsher penalties as well as removal of honor and gear.
If you believe the person is using a third party botting program to remain active feel free to report it as such and it will be looked into.
Q u o t e:
also when an account is being hacked the gm isnt needed as you do this through customer support .
You can report a compromise by either method. Via an in-game petition, wowgm@blizzard.com or webform. All of which is handled by the Game Master staff, Estrallight. Game Master = Customer Support.
Q u o t e:
pvp well nothing happens there as gms refer you to the pvp forums .
Well, we would refer you to our PvP policies in place that designate that we do not interfere with PvP. When you roll on PvP realms you accept that certain activities may take place, such as Player vs. Player combat.
Below is an idea of what Game Masters are and are not able to assist with.
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20225
Q u o t e:
. there are a multitude of bots
Which are taken care of in due course. The use of such third party programs comes with a fairly harsh penalty, Estrallight, so we must make absolutely certain that we verify everything before we take action. You are able to make snap decisions based on what you believe you have witnessed but we must be able to verify that the proper course of action was taken weeks, months and even years later. To do that we must be able to verify, within our tools, the a botting or other type of program was used.
Q u o t e:
goldsellers whispering people all the time
You have no idea how many whispers are actually prevented, Estrallight, and the amount of spam and other methods of contact are stopped before they start. You only notice the ones that you see. There are a number of preventative measures in place as well as continual changes made all the time. We are not always able to prevent a character from speaking though, especially on an account that is not a trial. For those times the report spam feature is in place to quickly report and address such issues.
Q u o t e:
trade chat can get really offensive to the point of racist remarks and threats of.
Right, at which point it is important to report the offending player. We will look into the report and take what actions are appropriate.
Q u o t e:
It just takes soooo long for a ticket to get answered. This is like 5 days complete now I think for me.
It can, Zaiko. One of the reasons that may be, is because we help with a great variety of issues. Our Developers have also implemented several changes to the game to allow players to correct their own mistakes which is meant to help reduce response times. Such as the ability to refund alternate current purchases within 2 hours of played time after the purchase. Because of this mechanic we no longer provide such exchanges.
We are not happy with the current queue times but we are working to reduce response times as best as we can.
