Deployed, unable to call customer service

#0 - June 19, 2010, 4:11 a.m.

Greetings,

I am currently deployed, and in preparation of my return, I merged my two accounts into a battle.net account. I can manage this account just fine, however when I try and manage my second account I get the "You are unable to access this page because this license is banned, locked, or suspended." message. I haven't been able to log into WoW in about a year, since I have been on deployment. I'm unable to call customer service, I can verify my identity via a secure PKI email certificate issued by the US government. If my characters are naked, I can deal with that when I get back, I just want my account fixed so I can manage it on battle.net. When I try to transfer characters from this account to my main account the paid character transfer says that my account is just suspended, not locked or banned. I just merged my accounts today on battle.net so the password is brand new and shiny, I have been unable to access my home email since I have been on deployment so if blizzard sent any official correspondence I didn't receive it. I'd like this resolved so that when I do get home, I can relax and play some WoW during the day while my friends are working. Thanks in advance.

Aredek

#8 - June 20, 2010, 8:04 p.m.

Q u o t e:
To clarify: I never fully attempted to transfer any of my characters, I was just curious as to what I could or could not do. Both of my accounts are on the same battle.net account and therefore I would be able to transfer characters between these accounts, the 30 day wait applies if you are trying to transfer characters outside of a battle.net account if you have just merged your World of Warcraft account with your battle.net account. I was NOT hacked or compromised in any way. Account admin was unsure why my license was banned, but hey, my account is fixed two days after I petitioned via email. Anyways, thanks for the swift response from customer service, fantastic job.

I'm glad to hear that Account Administration was able to get you all fixed up, Blayllis. If you have any other questions, please be sure to let us know. :)