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Character restoration issues

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Saphiroth
#0 - June 17, 2010, 11:54 p.m.
Blizzard Post
Hello, I submitted a ticket about two or three days ago regarding my account compromise, and I heard back just today about it. My account was hacked, they took all my stuff and sold it, I checked my ingame mail and found 800 gold but no items, nothing. I am wondering what happened and why I didnt get my gear/weapons/items back
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Vrakthris
#6 - June 18, 2010, 4:29 a.m.
Blizzard Post
Q u o t e:
I just updated my petition mentioning that that date I was compromised was the 20th of march, and that they might not have looked back far enough. If a blue could look into this and get back to me that would be great.


From what I could find out, Saphiroth, this matter is being looked into again. If we are able to restore the gear you originally lost we will be taking back the gold that was provided to help the character, just so you know.

Good luck!
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Vrakthris
#10 - June 18, 2010, 5:42 a.m.
Blizzard Post
Q u o t e:

I am feeling very lucky. I am not complaining at all! I am happy with the 800gold if thats all I get, but I prefer if I got my gear. I wont be picky, this was all my fault in the first place. I really do appreciate everything blizzard has done for me.


It seems that you are currently logged in, Saphiroth, have you visited the mailbox yet? You do seem to have mail in-game and to your registered e-mail address.