Customer no service

Q u o t e:
Who is suprised that you can't get a blizzard rep on the phone when your friend has been hacked?

I'm sorry if you're experiencing any issues reaching our Account Services team. We've posted a sticky on that subject here:

http://forums.worldofwarcraft.com/thread.html?topicId=22748999538&sid=1

To be fair, it would be largely ineffective to call our Account Services staff to report a friend's account compromised. You could submit an in-game petition to do so, or your friend could contact our Account Services team directly though.

If you want to help your friend, you can direct them to the articles we've posted in our sticky on the subject here as well:

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Do you have any other questions? If there's any further guidance I can provide after you've had a look at those links, I'll be happy to help if I can.

Q u o t e:
"we are expierinceing a bunch of calls please call back later"

no option to hold, for the next helper.

Not to worry - that is merely an indicator that the hold system is full, not that representatives are truly unavailable.