Question about hack

#0 - June 20, 2010, 4:59 p.m.

i had a question when my account was hacked. how is possible happened that i didn't received any massage when my account's passcode was changed by hacker? is there anyone can change the passcode without confirm by email. if the hacker get my email account also, thats fine. But i checked out my email, thats nothing. And the hacker change my passcode twice when i find my account was hacking. so i have to doubt the employee of worldwarcraft join this action.

Aredek

#1 - June 20, 2010, 5:08 p.m.

When a password reset is requested, an e-mail is sent to your registered e-mail address for verification purposes. Only once a link within this e-mail is followed will the password be reset. I see that this process has been initiated several times for this account and e-mails were sent for each attempt. If you do not see these e-mails sent to your registered e-mail address, the malicious party likely has access to your registered e-mail address and is deleting these e-mails before you see them.

Your account was not compromised by one of our employees, Truepride. Your account has been compromised as a result of a security issue on your computer or registered e-mail address. Accordingly, it is of utmost importance that you secure your computer and registered e-mail address as soon as possible. For more information, please review the following support articles:

What to do if Your Account Has Been Compromised:
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794