Sorry not from blizz told me to come here?

i recently got an email after sending out an email for a petition for character restoration, but after waiting 7 days instead of a character restoration they gave me an apology not ='( what do i do as a next step? continue waiting? or contact them again? the email stated to come here because someone might be able to help me out. Would appreciate if a blue helped me out please. PS. Wouldnt it have been easier just to solve the issue instead of sending a sorry note? lol. (unless it was a computerized in which case nvm.


While you are waiting for a response, I recommend visiting our Customer Service forum at http://forums.worldofwarcraft.com/board.html?forumId=11112. Our forum support staff is able to assist with many GM related inquiries, and may be able to answer questions you have regarding in-game support issues.

If you would like to provide feedback for the Game Master department, please email [email protected]. While we cannot guarantee a response, we can assure you it will be read.

We thank you for your patience during this time, and our Game Masters look forward to assisting you as soon as possible. If you have any additional questions or concerns unrelated to your in-game issue, feel free to reply to this email. If you would rather speak with a representative directly, please contact Account & Technical Services. Our contact information can be found at http://blizzard.com/support/article/cs.