I accidently purchased character appearance

Q u o t e:
I need some help I'm a total noob and I accidentally purchased the character appearance customization instead of the race change. Is there a way to cancel this so I can purchase the race change?

I can't get ahold of anyone at Blizzard.

If you are unable to cancel your re-customization via the Account Management page, then it may be necessary to contact our Account Services team directly to discuss your options. Here's that contact information:

Billing & Account Services

Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7am to 8pm PST
E-mail Support - [email protected]

If you are located in Australia you should use 1-800-041-378 if you cannot get through with the number above.
If you are located in Singapore you should use 800-2549-9273 if you cannot get through with the number above.
Latin American and International callers without access to our 800 numbers may use: (949) 955-0283

Please don't be disheartened if you experience some issues getting into the hold queue. We're experiencing a high volume of calls, so some patience, persistence and a ready finger on the redial button might serve you in good stead.