Account hacked and authenticator added

Q u o t e:
well just as the title says my account has an authenticator on it that i never ordered and after looking at my characters' armories i would guess my account has been hacked. a little help would be greatly appreciated.

You should have a new password and access, Blackstär.

You need to find out how they are getting your password and ID however, or they will be back. There was actually two separate authenticators that had been placed and removed from this account -they'd passed it around.

I'd go over the instructions below very carefully, particularly the security and recovery bits.

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If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.

Q u o t e:
same thing has happended to me i need help too please

Looks like you have a new password and access -you need to check your email, Teestrae.

Now, it's important to report damages soon - and it's vital to find out how they got your password and ID, or they WILL be back.