It has been 11 days Blizzard.................

#0 - June 17, 2010, 9:22 p.m.

My friends account was hacked and closed 11 days ago due to a Trojan or key-logger on his computer. He put the anti-virus on and deleted the viruses. After that he sent an email to [email protected], to say that he did not do the things that he did wrong and that he was hacked. He has waited 11 days, and Blizzard has not responded to the email saying if he can or can not have his account back. How long more should he have to wait for them to respond to his email?

Thanks, Gingie.

Vrakthris

#7 - June 17, 2010, 10:48 p.m.

I may be able to look into this a bit, Gingie, but I would need some kind of account specific information in order to figure out who you are referring to when you say "my friend".

If you can provide the name and realm of a character on the account I will take a look. Please note that I may not be able to provide much information but I'll give what advice I can.