My Mobile Authenticator needs to be reset

#0 - June 21, 2010, 11:39 p.m.

My Mobile Authenticator needs to be reset. After updating my iPhone it does not seem to work. Please reset this since it is impossible to get into your call support center. I am left to just do nothing while you keep my monthly fee. Whats the point of having a call center AND a mobile authenticator if neither of them work? PLEASE RESET THIS.

Orlyia

#6 - June 22, 2010, 7:30 a.m.

Resetting, and removing/installing a new serial number (which in effect is a new authenticator) are two things a bit different.

Billing can assist with this. I recommend anyone with a mobile app jot down their serial number and keep it in a safe spot for just this contingency. This is MUCH easier to accomplish on the phone if you have the old serial number.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
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E-mail Support - Billing@Blizzard.com