So my own authenticator locked me out...

#0 - June 21, 2010, 10:12 p.m.

Yep, apparently I entered my info wrong too many times because apparently my authenticator is out of sync so I locked myself out of my account...and the billing department is overloaded on calls and won't even put me on the phone hold queue. Is there anything a CS mod can do to assist me, like maybe unlocking my account and resetting my registered authenticator?

Orlyia

#2 - June 28, 2010, 6:46 a.m.

Q u o t e:
Literally the same thing happened to me at the time you posted this. Very weird. Also had someone somehow put Parental Controls on my account, thank God i already e-mailed in my ID and what not, hoping that all this crap gets solved before my 25m ICC heroics Tuesday evening.

EDIT: Weird, somehow it said you posted this on 06/27/2010 at 8:59:30 PM, but then changed it to 06/21/2010 when I posted.

Ori, see if you have access.

If you have a mobile authenticator, those sometimes need re-sync'd.

Also, if you ever have an error on a login wait for a new number on your authenticator. It can take a few seconds, but you'll want to let it give you another before your next attempt. These do lock up with too many failed attempts.