Restoration appears incomplete.

#0 - June 20, 2010, 11:23 p.m.
Blizzard Post
fix my restoration on my three chars you gave me grays and greens and no badges no epic gear back nothing
#16 - June 20, 2010, 11:47 p.m.
Blizzard Post
Shapeshift, I understand that you may be frustrated by this matter. Name calling, especially towards those who are attempting to help you after your account was compromised is not helpful.

Your compromise was reported 10 days ago and that is how long it took for you to receive this initial restoration.

We try to restore what we can but obviously things can be missed. In such cases we are happy to take another look and if we are able to confirm the loss we will do what we can to restore the items/characters/gold.

I would ask that your correspondence be informative and minus the continued name calling. Though we understand the frustration such issues cause there is never any reason to call our employees names.

From what I can see your issue is up for review, you should be contacted once that is completed.

Good luck.

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

How to Identify Fake or Phishing Emails
http://us.blizzard.com/support/article/25133

Battle.net Authenticator
http://us.blizzard.com/support/article/24986
#19 - June 21, 2010, 12:01 a.m.
Blizzard Post
Q u o t e:
well nothing came back to my mage or my dk or my druid besides absoluely nothing i need my gear back i need my badges and gold back


From what I was able to find, Shapeshift, it looks like there are two dates in which your account was accessed by third parties. That may have been the cause of the confusion and why only some items were restored. We'll see what we can do.

#21 - June 21, 2010, 12:19 a.m.
Blizzard Post
Q u o t e:
Same thing happened to me. Everything but one guy was completed restored. Thanks for everything else.


Is there character deleted still or you are just missing items on it? Submit an in-game petition letting our In-game Support staff know and they'll take a look, Zarnnia. Queue times are usually much shorter on a re-check then the initial wait time.