#16 - June 20, 2010, 11:47 p.m.
Shapeshift, I understand that you may be frustrated by this matter. Name calling, especially towards those who are attempting to help you after your account was compromised is not helpful.
Your compromise was reported 10 days ago and that is how long it took for you to receive this initial restoration.
We try to restore what we can but obviously things can be missed. In such cases we are happy to take another look and if we are able to confirm the loss we will do what we can to restore the items/characters/gold.
I would ask that your correspondence be informative and minus the continued name calling. Though we understand the frustration such issues cause there is never any reason to call our employees names.
From what I can see your issue is up for review, you should be contacted once that is completed.
Good luck.
Battle.net Account Security Awareness
http://us.battle.net/security/ Account and Computer Security
http://us.blizzard.com/support/article/30794 How to Identify Fake or Phishing Emails
http://us.blizzard.com/support/article/25133 Battle.net Authenticator
http://us.blizzard.com/support/article/24986