Got hacked and added an Authenticator

#0 - June 17, 2010, 6:32 a.m.
Blizzard Post
On Wednesday 11:30 ST i got hacked

I was disconnected and when i try'ed to logg back in an Authenticator message showed up
i my self did add this to my Account

is it possible to remove that Authenticator and if how

hoping for a Reply from a GM
My Guildmembers put up an Ticket ingame

thanks Skaron
#2 - June 17, 2010, 6:38 a.m.
Blizzard Post
Q u o t e:
On Wednesday 11:30 ST i got hacked

I was disconnected and when i try'ed to logg back in an Authenticator message showed up
i my self did add this to my Account

is it possible to remove that Authenticator and if how

hoping for a Reply from a GM
My Guildmembers put up an Ticket ingame

thanks Skaron


Indeed they have reported this, so it's in the investigation queue already. Will be a few days on that portion.

The authenticator is also gone, when was the last time you tried to access this?

Right now, the part that is vital is determining how they got your password/ID to add that authenticator and access your account. If that isn't found, this is VERY likely to happen again.

This sticky may be useful.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244


You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109
#4 - June 17, 2010, 7:56 a.m.
Blizzard Post
Q u o t e:
me too same thing happened to me i just need the authenticator removed plz


It's locked, Fuhkawi - and they keep getting in.

You need to check your email for further instructions as well as finding the source of how they keep re-obtaining your information.