Blizzard Email; Not sure if Fake

#0 - June 17, 2010, 4:19 a.m.

Alright so my friend received this email awhile ago regarding his account. (I'm posting this for him) Hes not sure if its fake or not, mainly being it states he has been banned for exchanging gold/real money which is impossible seeing as the account hasn't been active for several months and even when it was, I know he didn't.

Here is the email:
World of Warcraft -- Account Closure Notification -- Exploitative Activity Found
Friday, April 30, 2010 7:29 PM
From:
"WoWAccountAdmin@blizzard.com" <WoWAccountAdmin@blizzard.com>
Add sender to Contacts
To:
*********************
English speaking customers: Please refer to the start of this mail
Para los clientes espaÃ±oles: Por favor vayan hasta el fin de este correo electrÃ³nico

***Notice of Account Closure***

Account Name: *********

Reason for Closure: Terms of Use Violation -- Exploitative Activity: Abuse of the Economy

This account was closed because one or more characters were identified exchanging, or contributing to the exchange of, in-game property (items or gold) for "real-world" currency. This exchange process negatively impacts the World of Warcraft game environment by detracting from the value of the in-game economy.

Even if this behavior is the result of a third party accessing the account instead of the registered user (for example, a friend, family member, or leveling service) then the account can still be held responsible for the penalty because of the impact it had on the game environment.

We've found the above behavior is many times directly related to groups responsible for compromising World of Warcraft accounts; we take these issues very seriously. To better understand our position against exploitative activity and the risks involved, please review this article: http://www.worldofwarcraft.com/info/basics/antigold.html

The exploitative activity that took place on this account violates the World of Warcraft Terms of Use. We ask you take a moment to review these terms at http://www.worldofwarcraft.com/legal/termsofuse.html. Any recurring subscriptions on this account have been suspended to prevent further monetary charges.

For any disputes of this action, please visit the Exploitative Activity FAQ and Contact page here: http://us.blizzard.com/support/article/exploitfaq

Regards,

Blizzard Entertainment
www.worldofwarcraft.com

-----

***NotificaciÃ³n de Clausura de la Cuenta***

Nombre de la Cuenta: **********

RazÃ³n de la Clausura: ViolaciÃ³n a las Condiciones de Uso – Actividad Explotadora: Abuso de la EconomÃa

Esta clausura sucediÃ³ porque uno o mÃ¡s personajes fueron identificados intercambiando, o contribuyendo al intercambio de, propiedad dentro del juego (objetos e oro) por dinero real. Este proceso de intercambio afecta negativamente el ambiente de World of Warcraft detrayendo del valor de la economÃa dentro del juego.

Incluso si este comportamiento es el resultado de terceros que tienen acceso a la cuenta en vez del usuario registrado (por ejemplo, un amigo, miembro de familia, o un servicio de subir de nivel), entonces la cuenta todavÃa puede ser responsable de la penalidad debido a el impacto que tenÃa en el ambiente del juego.

Encontramos que el comportamiento antedicho es muchas veces relacionado directamente con los grupos responsables de comprometer las cuentas de World of Warcraft; tomamos estos asuntos muy seriamente. Para entender mejor nuestra posiciÃ³n contra actividad explotadora y los riesgos implicados, por favor repase este artÃculo: http://www.worldofwarcraft.com/info/basics/antigold.html

La actividad explotadora que ocurriÃ³ en esta cuenta viola las Condiciones de Uso de World of Warcraft. Le pedimos que usted tome un momento para revisar estas Condiciones en http://www.worldofwarcraft.com/na/legal/termsofuse.xml. Cualquier suscripciÃ³n recurrente en esta cuenta ha sido suspendida para prevenir cargos monetarios adicionales.

Para cualquier disputa de esta acciÃ³n, por favor visite las Preguntas Frecuentes de Actividad Explotadora y pÃ¡gina de contacto aquÃ: http://us.blizzard.com/support/article/exploitfaq

Saludos,

Blizzard Entertainment
www.worldofwarcraft.com

Auryk

#4 - June 17, 2010, 4:40 a.m.

The e-mail appears to be legitimate, Guilder. As stated above this could be a result of the account being compromised without your friends knowledge. If you would like me to check to make 100% sure this is indeed a legitimate e-mail please provide me the name and realm of a character on the account, and I can do so. :0)

Auryk

#8 - June 17, 2010, 5:06 a.m.

Q u o t e:

Actually, upon further reading, I can't use my friends account to post on here to remove the authenticator on my account. I can only use my account. That seems redundant seeing as a person with an unfamiliar authenticator can't log in.

I guess I'll be making a call to Blizzard tomorrow. Thanks for your help, guys.

That is not quite true, Guilder, you should be able to log into the forums without the need to enter in the Authentication Code.

Auryk

#11 - June 17, 2010, 5:20 a.m.

Q u o t e:

Oh, ok. I assumed you couldn't.

Well, I just tried and I could log in, but I am unable to post since the account was banned by the hacker. Is there anything I can do besides calling now? Thanks for your help.

You may also seek assistance with the removal of an unauthorized Authenticator by e-mailing billing@blizzard.com, mate.

Auryk

#14 - June 17, 2010, 5:36 a.m.

Q u o t e:
Alright, done. You guys are awesome. I don't check my email often, which allowed this to go out of hand, but I am now getting my account back, hopefully, so I can begin playing again.

I have every confidence that you will get the account back, Guilder! Just remember to be patient during the process, as it may take a little time.