Character restoration

#0 - June 16, 2010, 8:10 p.m.
Blizzard Post
Hi, my account was hacked a while ago and I got my account back but..
I lost one of my characters so I sent in a ticket.
My account was investigated or what not for 10 days
I finally got a message my character was restored, but it hasn't appeared.
I sent in another ticket and have been waiting to talk to someone about this.
Any help is appreciated!
#7 - June 17, 2010, 11:16 p.m.
Blizzard Post
What's the name and realm of the missing character, Polloyun?
#9 - June 17, 2010, 11:30 p.m.
Blizzard Post
Q u o t e:
Fluox was the name,
and the realm is Firetree.

orc hunter.


That character is still active, Polloyun, but has not been played since 2009. Additionally, it's not on the account you reported as compromised (the account from which you are currently posting). We are unable to restore this character to your posting account because...well, it's not deleted and it doesn't actually belong to that account.

If the account if on which Fluox does belong to is your account, but you are simply unable to access it, then I would encourage you to contact our Account Services department. Please be sure to actually provide the character's name and realm when corresponding with our representatives and note that you cannot log into the account on which it is active; this is key if we are help you recover access, as it will help clarify what the actual issue here is. :)

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