#83 - June 16, 2010, 4:31 p.m.
Q u o t e:
I'm not all on-board with the technology on computer's. I don't know what you mean by headers.
That's okay! Email headers contain information about the sender (who sent the email message), the path the email took to reach your inbox, and things that may have happened to the email before arriving. This information is very important and can, in many cases, be used to determine whether or not an email is malicious.
Most email providers and applications will allow you to view an email's header information with just a few mouse clicks. If you're using Yahoo mail, open the email message and then look to the lower right-hand corner. You should see an option labeled "Full Headers." Click that. :)
Now, here's an example of a what a legitimate email header from Blizzard Entertainment will look like, but you can use it as reference to determine whether or not you've successfully accessed the header for the email in question:
X-SID-PRA [email protected]
or
Return-Path: < [email protected] >
Received: from smtp01.worldofwarcraft.com ([XX.XXX.XXX.XXX]) by…
Received: from … by smtp01.worldofwarcraft.com …
for <Your Email Address>; Tue, 29 Jan 2008 10:46:05 GMT
From: [email protected]
To: Your Email Address
Once you've accessed the email's header information, you'll want to attempt to verify the sending address. To do this, look at the "Return-Path" or the "originating address" for the email. For most phishing emails, the email address displayed in this location will differ from the address displayed in the "From" field.
Q u o t e:
My suggestion is this. Run full scans using the software and methods described in the security sticky at the top of this forum. Then, create a brand new email address and make that your new battle.net email. Then try and reset the parental controls.
This is great advice! You can find anti-malware scanning software suggestions in this article form the Knowledge Base:
http://us.blizzard.com/support/article/30812 Remember to update each program before starting a scan, though. This will ensure that the program is up-to-date with the most recent definitions, a process that will help the program identify newer security threats. Also, I would recommend that, during each scan, you bring up the WoW client window and type in gibberish to both the account name and password entry fields. Unfortunately, certain malware cannot be detected unless this criteria is met.
Also, when creating your new email address, make sure the username and password for it are unique. This means you will want to avoid using a username and/or password that you already use or have used online before (e.g. WoW character names, forum handles, instant message screennames, etc — don't use these). Once this address is registered to your Battle.net account, do not use it for any other service. :)
And, just so you don't have to revisit the sticky at the top of this forum again, here are the parental controls recovery and set up links:
Please let me know if you have any other further questions or concerns! If you're still unable to manage your parental control settings up taking these steps, let me know about that, too.
