I love wow been waiting for a gm over 48hours

#0 - June 16, 2010, 12:49 a.m.
Blizzard Post
i love wow and i been playing this game for over 5 years and never had a problem. till this week when my account got hacked and everything deleted

i have been waiting for 7 days and have had a ticket open over 48 hours trying to restore my gear and my items.

this upsets me very much since my guild depends on me since i am the raid leader and we on LK 25 man trying to down him.

i love wow so plz help me before i change my opinion its very uncool to have to wait so long to get my items restored.
#15 - June 16, 2010, 1:15 a.m.
Blizzard Post
It appears that you originally submitted a petition reporting your account was compromised a little over 5 days ago, Omgsickness. That is how long you have been in queeu.

Current queue times for compromise investigations are around 10 days. Though we would like to get to everyone faster the unfortunate reality is that these things take time to resolve.

From what I can see you currently have two more petitions open regarding this matter. I would ask that you close them. They would only be able to tell you that your issue is in queue for investigation and that you would be contacted with the results as soon as they are done.

We will do what we can to repair what damage was caused during the compromise, Omgsickness, I hope that you have also done what you can to prevent any further compromise of your account. If you have not done so already please review the following links on computer/account security.

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

How to Identify Fake or Phishing Emails
http://us.blizzard.com/support/article/25133

Battle.net Authenticator
http://us.blizzard.com/support/article/24986

Hang in there and good luck!
#18 - June 16, 2010, 1:19 a.m.
Blizzard Post
Mumbles, I appreciate your efforts in convincing others affected by a compromise to secure their account. I'd only ask that the tone a shifted slightly. People are already frustrated by what has happened, putting them on the defensive usually prevents anything helpful you might be saying from being read. :)
Q u o t e:


Nothing about my post was "trolling", authenticators will protect your account.


Yes, that is truthful, but it's the "Then take better care of your account"... does sound a tad aggressive. :)