Item Recovery Question for a Blizz rep

Hey blizz, this may be a stupid question, I may just be flippin' out cus of the long wait (not complaining, you guys got a lot to handle ) But I got this email after asking a question about how many days I was on the queue, I had intially been told I had been forwarded last thursday, this is day 8 for me, but After getting this email, I had a concern that this person "re-applied" me to the queue, basically sending me to the back of the line... stupid question or valid concern? lol

Q u o t e:
Greetings!

Thank you for contacting the World of Warcraft Game Master Department.

Your petition has been forwarded to our character specialists for further investigation and troubleshooting. Please keep in mind that, due to the nature and complexity of these types of petitions, it may take several days for us to contact you with the conclusion of our investigation. We apologize for the delay and thank you for your patience and understanding in this time.