Can't upgrade Account??!

Depending on the error is usually indicates that the provided payment method is incompatible in some way with the selected online purchasing system (in this case, a digital upgrade). This doesn't mean that the payment method is invalid or in poor standing. Rather, it's just a sign that something isn't syncing up with the online transaction.

In these situations, it's sometimes best to first ensure that the account's billing information is up to date. If everything looks solid, then you're welcome to contact our Billing & Account Services department by phone (like you're in the process of doing). Our representatives will be happy to work with you and assist with your transaction in any way possible. :)

Billing and Account Services

Live Representatives Available 7 days a week, 8am to 8pm PDT/PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283

Q u o t e:

what store carries it ? do you know? i checked at walmart today they did not have it...

maybe like best buy or something?

Both stores have been known to carry it, Tralaleen, it usually depends if they currently have it in stock.

I am sorry for what inconvenience this may cause you. Good luck!

That usually indicates that either our system or your bank is having an issue with the purchase. If you are able to pick up a physical copy of the game that may be the easiest route. Otherwise our Billing department may be able to help by phone.